Transportation and Transit
Moving Communities. Powering Growth. Planning for the Future.
Public transportation plays a critical role in shaping equitable, sustainable, and economically vibrant communities. Yet, as cities grow and demands evolve, transit systems face mounting challenges—aging infrastructure, shifting ridership trends, funding constraints, and rising expectations for service quality. Transit leaders must rethink systems, strengthen operations, and future-proof strategies to deliver reliable, inclusive, and resilient transportation services.
At Zilo International Group, we partner with transit agencies and public transportation providers—especially bus and fixed-route systems—to drive system-wide transformation. Our tailored consulting approach helps agencies improve performance, center the rider experience, and develop long-term plans rooted in data, community needs, and operational excellence.
Strategic Planning and Performance Improvement
Delivering Service Today. Planning for Tomorrow.
We support transit agencies in building actionable short-range and long-range plans that align resources with rider needs, system capacity, and community vision.
- 3–5 Year & 10–20 Year Strategic Plans: Create dynamic roadmaps that reflect agency priorities, funding realities, and growth goals.
- Scenario-Based Planning Models: Test system performance under a variety of future conditions and policy shifts.
- Performance Frameworks & Accountability Metrics: Align service delivery with measurable outcomes and continuous improvement goals.
Data Analytics and Ridership Insights
Turning Ridership Trends Into Smarter Service
Zilo helps agencies build and interpret robust data systems to understand usage patterns, improve operations, and shape future investments.
- Key Performance Indicator (KPI) Development: Establish and track metrics that reflect efficiency, equity, safety, and rider satisfaction.
- Commuter Count & Demand Analysis: Use count surveys and origin-destination modeling to inform routing, frequency, and resource allocation.
- Survey Design & Analysis: Gather quantitative and qualitative data through surveys to support planning, grant reporting, and policy advocacy.
Rider Experience and Service Quality
Centering the Voices That Matter Most
Public trust and satisfaction are built on reliable, safe, and responsive service. We help agencies evaluate and enhance the full passenger experience.
- Commuter Onboarding & Exit Surveys: Capture real-time rider feedback on service quality, accessibility, and areas for improvement.
- Secret Shopper Programs: Independently assess system performance through standardized evaluations and mystery rider feedback.
- Customer Satisfaction Benchmarks: Identify trends and establish goals that reflect changing rider expectations.
Community and Stakeholder Engagement
Planning With, Not Just For, Communities
Strong transit systems are built on trust and collaboration. We support meaningful, inclusive engagement that informs and strengthens strategic decisions.
- Public Outreach Campaigns: Co-design outreach efforts that meet communities where they are—virtually and in person.
- Stakeholder Convenings & Listening Sessions: Facilitate dialogue across agencies, community groups, and advocacy coalitions.
- Equity-Focused Engagement Strategies: Ensure underrepresented voices are central to transit planning processes.
Let’s Build the Transit Systems Our Communities Deserve
At Zilo International Group, we believe great transit is people-powered. Whether enhancing bus service, designing long-range plans, or improving workforce alignment, our team brings the tools, insight, and experience to help agencies deliver high-quality, future-ready public transportation. Together, we can build systems that are sustainable, equitable, and trusted for generations to come.